At Atelier Kats-B Inc., your satisfaction is at the heart of our approach. We want every purchase to be a pleasant and hassle-free experience. If, for any reason, you are not fully satisfied, we offer a simple and transparent return and exchange policy designed to give you peace of mind. Refunds and Exchanges Here’s what you need to know before proceeding with a return or exchange: 1. Return Fees: Return shipping costs are the responsibility of the buyer. We strongly recommend using a shipping service with a tracking number to ensure the safety of your package. 2. Item Condition: The product must be returned in its original condition. If it is damaged or altered, a partial refund may be applied. Please pack it carefully to avoid any deterioration during transport. 3. Return Period: You have 15 days from the date of delivery to ship the returned product. This allows us to to process your request quickly and efficiently. How to make a return or exchange Here are the steps to follow: 1. Contact our customer service by email or by phone (see our contact information below) to inform us of your request. Please remember to provide your order number and the reason for the return. 2. Once your request is verified, we will send you detailed instructions, including the return address. 3. Pack the item in its original condition and return it via a traceable delivery service. 4. After receipt and inspection, we will process the refund or exchange as quickly as possible. The refund will be made using the payment method used during the purchase. Need help? Have questions or need assistance? Our customer service team is here to support you every step of the way. Don't hesitate to reach out to us — we are always happy to help. Processing time: Please allow up to 10 business days after receipt of the package for processing your return or exchange. Thank you for choosing Atelier Kats-B Inc. We sincerely appreciate your trust and hope to have the pleasure of serving you again very soon.
