At Atelier Kats-B Inc, we are committed to ensuring your satisfaction with every purchase you make. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to make your shopping experience worry-free.
Refunds and Exchanges
For all refunds or exchanges, please keep in mind the following guidelines:
Return Postage Costs: Buyers are responsible for the cost of return postage. We recommend using a trackable shipping method to ensure the safe return of your item.
Item Condition: The item must be returned in its original condition. If the item is not returned in its original condition, the buyer may be responsible for any loss in its value. Please make sure to pack the item securely to prevent damage during transit.
Return Timeframe: Buyers have 15 days from the date of item delivery to dispatch the item back to the seller. This timeframe allows us to process your return or exchange promptly.
Initiating a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact our customer support team at [customer support email/phone] to inform us of your return or exchange request. Please include your order number and the reason for the return.
Once your return request is approved, you will receive detailed instructions on how to return the item, including the return address.
Package the item securely, ensuring it is in its original condition, and ship it back to us using a trackable shipping method.
After we receive and inspect the returned item, we will process your refund or exchange as quickly as possible. Refunds will be issued to the original payment method used for the purchase.
Questions and Assistance
If you have any questions about our return policy or need assistance with a return or exchange, please do not hesitate to contact our friendly customer support team. We are here to help you every step of the way.
Note: Please allow up to 10 business days for us to process your return or exchange once we receive the item.
Thank you for choosing Atelier Kats-B Inc. We appreciate your business and look forward to serving you again in the future.